Shipping & Returns
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This page contains important information about placing orders. Please scroll down to view all the information.
DEFINITIONS: PROCESSING TIME: The time it takes us to prepare an order for shipment. This may require special time consuming services to prevent melting in warm months.
ARRIVAL DATE: The date that order arrives to the recipient's address. Most orders arrive within 7 days from the order date. In December allow up to 10 days for arrival.
EXPRESS SHIPPING SERVICE: An express shipping service will not impact required processing time. Orders shipped via express services may still take up to 10 days for arrival. Some destinations in parts of FL, & TX require express shipping to prevent melting.
REFUNDS: We fully guarantee all our products and services. If you experience a problem, please contact us at firstname.lastname@example.org. We will replace or give you a in house credit of your purchase amount.
SHIPPING CHARGES: Are base on weight (per box of chocolates), therefore, purchasing multiple boxes of chocolates will increase your shipping costs.
EXPRESS DELIVERY SERVICES: Express services are calculated from the date that DB Bourbon Candy places the shipment with a carrier (not from the order date).
USPS 2 Day Air Service
USPS 1 Day Air Service
*During warm month, only available to destinations within 2 day UPS ground service from Kentucky. (AL, AR, IL, IN, KY, LA, MI, NM, MS, MO, NC, OH, PA, SC, TN, WV, WI, & some parts of DE, GA, KS, MD, NY, VA).
ADDRESSES: Wherever possible, we ship via USPS. We need a specific street address and apartment or suit number. Shipments to P.O. boxes cannot be made by USPS. USPS charges up to $10.00 for an address correction fee. We reserve the right to charge this fee back to customers who provide us with incorrect or incomplete addresses. Common causes of this fee are missing apartment or suite numbers, out dated zip codes, and incorrect street spellings or incorrect street numbers. We can not guarantee shipments sent via UPS when a customer provides incorrect address information. United States Postal Services can not be tracked by Rebecca-Ruth and thus we can not guarantee USPS shipments.
WEBSITE: Our web site is open 24 hours per day, however we will process orders during our store hours.
ORDER EARLY: We recommend that you get your order in early, so we have ample time to meet your specific needs. Use the requested arrival date to order today, but have us ship your order at a future date.
SUBSTITUTIONS / PRICE ADJUSTMENTS: We reserve the right to substitute items of equal or greater value in a gift assortment if necessary. Even so, you must be pleased as each gift is guaranteed. All prices on this web site or any DB Bourbon Candy publication are subject to change without notice at our discretion. Orders placed over the internet or through the mail are subject to validation by our web services or mail order services department prior to acceptance. An "auto-reply confirmation" is not considered to be validation.
CHOCOLATE HANDLING INSTRUCTIONS: Please Understand: The chocolates we ship are very fresh and should be eaten immediately upon opening. If the chocolates are not to be opened immediately, please refrigerate up to 2 weeks or freeze up to 2 months. NOTE: Please allow our chocolates to come to room temperature before opening the container. From a refrigerator allow 2 hours. From a freezer allow 4 hours.
NOTE TO OUR CUSTOMERS: At DB Bourbon Candy we believe that anyone can make chocolates and package them for mass market. However, making excellent chocolates is as much an art as a science. We try to give you the largest assortment of chocolates possible within the theme of the assortment. However each box may vary a bit as we are talking about hand made chocolates. We hope you will understand.
These and all terms and agreements are subject to change at any time without prior notice.
Please send us an email if you have any questions.
NUTRITIONAL INFORMATION: We do not make any health claims on this web site. We are exempt from nutritional disclosure under the FDA guidelines for exemptions. We therefore do not maintain nutritional information for our products.
ALLERGEN STATEMENT: All product sold by DB Bourbon Candy may not be allergen free and may contain trace amounts of any known or unknown food allergen.
ALCOHOL CONTENT DISCLOSURE: Federal Law mandates that confections containing alcohol shall not exceed 5.0% alcohol by volume.